Reference

What Applies to Your d888 Account

This page sets out the legal framework that governs your use of d888, including how your account is managed, what data we hold, and what conditions apply where local law permits access.

Terms of UsePrivacy PolicyAccount ConditionsJazzCash & Easypaisa Wallet RulesJurisdiction Eligibility
d888 What Applies to Your d888 Account
CONTACT AND QUERIES

How to Reach Us on Legal or Policy Matters

If you have a question about your account conditions, a data request, or a dispute related to these terms, reach our support team through any of the channels below. For account-specific queries — especially those involving your JazzCash or Easypaisa wallet verification — have your registered mobile number ready before you contact us. We aim to respond to legal and policy queries within one working day.

Team online

Live Chat

Open the chat window from any page on d888. For legal or account disputes, select the Account and Policy category when prompted so the right team picks it up.

Email Support

Send detailed legal or policy queries to our support email. Include your registered mobile number and the nature of your request so we can match your account and respond accurately.

Account Settings

Some policy actions — like updating your registered Raast account or requesting a data summary — can be initiated directly from the Account Settings section after you log in.

DATA AND SECURITY

How We Handle Your Account Data

Your account data is stored securely and accessed only for the purposes described in our privacy policy — account management, payment processing via JazzCash, Easypaisa, or Raast, fraud prevention, and legal compliance. We do not sell personal data to third parties. You may request a summary of the data we hold on your account, or request deletion where local law permits, by contacting support with your registered details.

Data Retention

We retain account and transaction records for the period required under applicable law. After that period, data is deleted or anonymised in line with our internal retention schedule.

Cookies and Tracking

We use cookies to keep your session active, remember your wallet preference, and measure page performance. You can manage cookie preferences through your browser settings at any time.

Account Security

Accounts are protected by password and OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Requesting Changes

To update your registered JazzCash, Easypaisa, or Raast number, submit a change request through Account Settings or via email support with valid identity confirmation.

Common Questions About Legal Terms

These answers cover the questions we hear most often about account conditions, data rights, and how our terms work in practice. If something is not covered here, contact our support team directly.

Access depends on local law and the region you connect from. You are responsible for confirming that your use complies with applicable local law before creating or funding an account.

Yes. Send a data access request to support with your registered mobile number. We will match your account and respond with a summary of the personal data we hold, subject to any legal obligations.

Wallet identity matching is a fraud prevention and compliance requirement. Withdrawals are only processed to the same wallet registered at account creation to protect your funds.

We send notice to your registered email address or mobile number before material changes take effect. Continuing to use your account after that notice means you accept the updated terms.

You may request account closure and data deletion through support. Some transaction records are kept for the period required by law even after an account is closed.

Suspension notices are sent to your registered contact. You can raise a dispute by contacting support with your account details and we will review the case and respond in writing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.