Reference

How d888 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and use our platform — and how we protect it.

Account data protectionPayment data — JazzCash, Easypaisa, RaastCookie controlsData retention policyYour right to access or delete

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DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Data security on d888 runs through several layers. Your account password is hashed and never stored in plain text. Sessions are protected with SSL encryption, and login from an unrecognised device triggers an OTP verification to your registered mobile number — the same number linked to your JazzCash or Easypaisa wallet. We audit access logs regularly so only authorised staff can reach account-level data.

Cookie Controls

We use session cookies for login continuity and analytics cookies to understand which pages you visit. You can adjust cookie preferences from the settings menu in your browser at any time.

Retention Period

Active account data is kept as long as your account remains open. After closure, transaction records are held for the period required by applicable law, then deleted or anonymised.

Payment Data Security

Raast, JazzCash and Easypaisa transaction references are stored in encrypted form. We never hold full wallet PINs or bank passwords — those stay inside your own payment app.

Your Right to Request Changes

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or request deletion of your account data — subject to legal retention requirements.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete your personal data, contact our support team directly. We handle privacy requests separately from general account queries so they reach the right team without delay. Response times depend on request complexity, but we aim to acknowledge every privacy query within one working day.

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Email Privacy Request

Send your full name, registered mobile number and the specific data request to our privacy contact email. We will confirm receipt and outline the next steps.

Live Chat Support

Open live chat from your account dashboard and select the privacy or data category. An agent will log your request and escalate it to the data team.

Account Settings Path

Some data updates — like your registered mobile number or email — can be changed directly inside account settings without contacting support first.

What We Collect and Why We Collect It

d888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register on d888, we collect the information you provide directly — your name, email address, mobile number, and account credentials. When you make a deposit or withdrawal using JazzCash, Easypaisa or Raast, we record the transaction reference, wallet identifier and amount to process your

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request and maintain an accurate account ledger. We do not store your full JazzCash or Easypaisa PIN; payment authentication happens within your own wallet app. We also collect device and session data — your IP address, browser type and pages visited — to detect unusual login
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activity and keep your account secure. This data is not sold to third parties. We share it only where required to process payments, verify identity under applicable regulations, or respond to a lawful request from authorities. Where local law governs data handling in Pakistan, our practices
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follow those requirements. If you close your account, we retain core transaction records for the period required by applicable law, then delete or anonymise personal identifiers.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on d888

These are the questions we hear most often about how your data is handled. If your question is not here, reach our support team via live chat or email and we will give you a direct answer.

We collect your name, email, registered mobile number and a hashed password. If you verify your identity, we also store the document images you submit for that process.

No. Your PIN stays inside your JazzCash or Easypaisa app. We only record the transaction reference and wallet identifier to match your deposit or withdrawal to your account.

Yes. Contact support via live chat or email with your registered mobile number and a data access request. We will compile and send the relevant records within the timeframe required by applicable rules.

Core transaction records are kept for the period required by applicable law following account closure. Personal identifiers such as your name and contact details are deleted or anonymised after that period.

We share data only where needed — to process Raast, JazzCash or Easypaisa payments, to verify identity under applicable regulations, or in response to a lawful authority request. We do not sell your data.

You can update your email or mobile number directly inside account settings. For security, a change to your registered number requires OTP confirmation on both the old and new numbers.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoTerms & Conditions

How d888 Handles Your Personal Information

How We Protect and Manage Your Data

Reach Us About Your Privacy Rights

Email Privacy Request

Live Chat Support

Account Settings Path

Common Questions About Your Privacy on d888

01 What personal data does d888 collect when I open an account?

02 Does d888 store my JazzCash or Easypaisa PIN?

03 Can I request a copy of the data d888 holds about me?

04 How long does d888 keep my data after I close my account?

05 Does d888 share my data with third parties?

06 How do I update my registered mobile number or email address?

Privacy Policy

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